Cancellation policy
FurSwift refill subscriptions
This policy applies when you choose a subscription purchase option. One-time purchases do not renew automatically.
What you receive and when
The FurSwift 8-Month Fountain Filter Refill Pack contains eight replacement filter cartridges and eight pump sponges. Your first pack is processed after your initial purchase. When you subscribe, a new full pack is scheduled every eight months until you cancel or pause your subscription. The fountain itself is not included in the refill subscription.
An eight-month supply is based on replacing one cartridge and one sponge about monthly. Replacement needs may vary with water quality, the number of pets and use. Keep checking, refilling and cleaning your fountain regularly.
Automatic recurring payments
By selecting a subscription and completing checkout, you authorize FurSwift to charge your selected payment method for your first order and automatically for each eight-month renewal until the subscription is cancelled. The price, currency, delivery frequency, applicable taxes and any shipping charges are shown at checkout. Each charge covers one full refill pack; this is not a monthly payment plan.
Your subscription details and upcoming order information are available in your customer account. We will communicate any proposed changes to your recurring price or terms before they take effect and obtain any consent required by applicable law.
Manage, skip, pause or cancel
There is no minimum number of renewals and no cancellation fee. Sign in using the email address associated with your purchase and open Subscriptions in your customer account. You can also use the Manage your subscription link in the footer of our website.
To prevent the next renewal charge and shipment, submit your cancellation, pause or skip request before that renewal is processed. Check the upcoming order date in your account and make changes before that date. Cancellation stops future renewals; it does not automatically cancel or refund an order that has already been charged or processed.
If you cannot access your account or need help, email support@furswift.com with your order number and the email used at checkout. Contact us as early as possible before the next renewal. We will help you manage or cancel your subscription without a cancellation fee.
Orders already placed and refunds
If a renewal has already been charged, contact us promptly to request an order cancellation or change. We cannot guarantee changes once processing or shipping has begun. Eligible returns and refunds are handled under our Return and refund policy, including the 60-day money-back guarantee. Requesting a return or receiving a refund does not by itself cancel future subscription renewals; cancel the subscription separately through your account or ask us to do so.
Delivery and account details
Free standard tracked shipping is available to Canada and the United States. Orders are normally processed within 24–48 hours after payment. An eight-month renewal interval is the ordering schedule, not a guaranteed arrival date. Transit time follows dispatch and may vary. See our Shipping policy for details.
Keep your shipping address and payment details up to date before the next renewal. If a payment fails, a renewal may be delayed while payment is resolved. You can still contact us to cancel future renewals.
Your rights and help
This policy does not exclude or limit any rights or remedies available under applicable consumer protection law. For subscription questions, contact support@furswift.com.