Shipping policy

Paste this as the complete Shipping Policy:

Shipping & Delivery

FurSwift currently ships to Canada, the United States, the United Kingdom, Australia and New Zealand.

Standard shipping is free on all orders to these five markets, with no minimum purchase required. This includes the FurSwift 4L Stainless-Steel Pet Fountain, Complete Hydration Bundle, 8-Month Fountain Filter Refill Pack and other eligible FurSwift products.

Order Processing

Orders are normally processed within 24–48 hours after payment. Tracking information is emailed once your order has been dispatched.

Processing time is separate from shipping transit time.

Estimated Delivery

Delivery times depend on the product, destination, carrier and fulfillment location. Refer to the estimated delivery time shown on the product page or during checkout when available.

If an estimate is not displayed, email support@furswift.com before ordering for the current estimate to your destination.

Delivery dates are estimates and cannot be guaranteed. Customs processing, carrier delays, severe weather and busy periods may affect arrival times. Business days exclude weekends and public holidays.

Products within the same order may arrive in separate packages at no additional standard shipping cost.

Subscription Refill Deliveries

When you subscribe to the 8-Month Fountain Filter Refill Pack, your first full pack is processed after your initial purchase. A new pack is then scheduled every eight months until you pause or cancel your subscription. Each pack contains eight filter cartridges and eight pump sponges.

The eight-month interval determines when the next order is processed, rather than when it will arrive. Processing and transit times apply to every shipment.

Standard shipping for subscription refills is free to Canada, the United States, the United Kingdom, Australia and New Zealand. You can review upcoming orders and manage your subscription through your customer account.

Shipping Costs, Customs and Taxes

Standard shipping is free to Canada, the United States, the United Kingdom, Australia and New Zealand, with no minimum purchase required.

Any applicable taxes, customs duties, import charges or optional shipping upgrades will be displayed at checkout when collected by FurSwift. Customers are responsible for any charges imposed separately by local customs or authorities upon delivery.

Tracking, Address Changes and Delivery Issues

Please confirm that your shipping address is correct before placing an order. Subscription customers should also keep their shipping address updated before each renewal.

Email support@furswift.com with your order number if you need help with tracking, a delay, a missing delivery or an address correction. Address changes may not be possible after an order enters processing or has shipped.

If an order appears lost or arrives damaged, contact us so we can investigate and help arrange an appropriate resolution. This policy does not exclude or limit any rights or remedies available under applicable consumer-protection law.